• +234 813 970 04788
  • info@novelmfb.com

Frequently Asked Questions

Frequently Asked Questions

Review some common questions asked about us and our services

1

What are the Bank's opening hours?

Monday to Friday: 8:00 am to 4:00 pm
Saturday: Closed
Sunday: Closed

2

Does the bank offer loans?

Yes, the Bank offers loans only to qualified customers that meet the necessary requirements. Visit our Services section or contact our customer service for more information on loan products and eligibility criteria.

3

Do I need to come to the bank to open an account?

No, you don't need to come to the bank. From the comfort of your home, you can open an account online. Call us at +234 813 970 04788 or send an email to info@novelmfb.com for more details and assistance.

4

Can I operate a group or association account?

Yes, we offer specialized accounts for cooperatives, thrift groups, and associations. Requires minutes of meeting appointing signatories and group registration documents.

5

What documents are needed to open an account?

You'll need a valid means of identification (National ID, International Passport, Driver's License, or Voter's Card), passport photograph, and proof of address (utility bill or tenancy agreement).

6

Is my money safe with the bank?

Yes, your money is insured by the Nigeria Deposit Insurance Corporation (NDIC). We are licensed by the Central Bank of Nigeria and comply with all regulatory requirements to ensure the safety of customer funds.

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